1. All disputes are subjected to jurisdiction of Dehradun courts / forums only.
  2. No responsibility will be taken for loss in transit.
  3. Goods once sold will not be taken back.
  4. Warranty claims are limited for a period of 1 Year or 500 Hrs. of running (whichever is earlier) for Petrol / Kerosene/ LPG Genset and 6 months or
  5. 500 Hrs. of running (whichever is earlier) for Diesel Genset from the date of bill for any manufacturing defects. Warranty claims: Strictly as per company policy only.
  6. Maximum claim limited up to invoice value, excluding excise duty and sales tax.
  7. Any loss or damages arising due to use /misuse, directly or indirectly of product will be the sole responsibility of the user. Company is not accountable to pay any damages.
  8. Warranty is confined to first purchase of the product only and is Not Transferable.
  9. On sight services are not applicable to our Gensets because all our products are portable in nature, as it can be transported, even in smallest car.
  10. Any free Services / Warranty Services can be availed at our Dehradun and New Delhi workshops.
  11. It is mandatory and sole responsibility of the customer / User to routinely change Engine Oil and clean air filter (as per owner manual / web video link / or help from Customer Care) by himself or through Generator mechanic.

 

dieselportablegenerators.com is owned and operated by GASTECH ELECTRONIC PRODUCTS PVT. LTD –this brand is registered as a Private Limited incorporated under the laws of India. Your use of the Website and services and tools are governed by the following terms and conditions (“Terms of Use”) as applicable to the Website including the applicable policies which are incorporated herein by way of reference.

If you transact on the Website, You shall be subject to the policies that are applicable to the Website for such transaction. By mere use of the Website, You shall be contracting with GASTECH ELECTRONIC PRODUCTS PVT. LTD and these terms and conditions including the policies constitute your binding obligations, with GASTECH ELECTRONIC PRODUCTS PVT. LTD… For the purpose of these Terms of Use, wherever the context so requires “You” or “User” shall mean any natural or legal person who has agreed to become a buyer on the Website by providing Registration Data while registering on the Website as Registered User using the computer systems. GASTECH ELECTRONIC PRODUCTS PVT. LTD allows the User to surf the Website or making purchases without registering on the Website. The term “We”, “Us”, “Our” shall mean GASTECH ELECTRONIC PRODUCTS PVT. LTD. When You use any of the services provided by Us through the Website, including but not limited to, (e.g. Product Reviews, Seller Reviews), You will be subject to the rules, guidelines, policies, terms, and conditions applicable to such service, and they shall be deemed to be incorporated into this Terms of Use and shall be considered as part and parcel of this Terms of Use. We reserve the right, at our sole discretion, to change, modify, add or remove portions of these Terms of Use, at any time without any prior written notice to you. It is your responsibility to review these Terms of Use periodically for updates / changes. Your continued use of the Website following the posting of changes will mean that you accept and agree to the revisions. As long as you comply with these Terms of Use, We grant you a personal, non-exclusive, non-transferable, limited privilege to enter and use the Website.

When You use any of the services provided by Us through the Website, including but not limited to, (e.g. Product Reviews, Seller Reviews), You will be subject to the rules, guidelines, policies, terms, and conditions applicable to such service, and they shall be deemed to be incorporated into this Terms of Use and shall be considered as part and parcel of this Terms of Use. We reserve the right, at our sole discretion, to change, modify, add or remove portions of these Terms of Use, at any time without any prior written notice to you. It is your responsibility to review these Terms of Use periodically for updates / changes. Your continued use of the Website following the posting of changes will mean that you accept and agree to the revisions. As long as you comply with these Terms of Use, We grant you a personal, non-exclusive, non-transferable, limited privilege to enter and use the Website.

ACCESSING, BROWSING OR OTHERWISE USING THE SITE INDICATES YOUR AGREEMENT TO ALL THE TERMS AND CONDITIONS UNDER THESE TERMS OF USE, SO PLEASE READ THE TERMS OF USE CAREFULLY BEFORE PROCEEDING.

 

Shipping and delivery

 

At Dieselportablegenerators.com, our aim is to ship our products in a quick, safe and inexpensive manner. We deliver worldwide and within India.

Fordomesticorder(delivery within India) we offer courier service only. Delivery will happenwithin 7 working daysfrom the day we receive the order.

Forinternationalorderswe offer sea as well as air delivery. It will depend on the mutual agreement between the customer and the Dieselportablegenerators. Time delay will be informed to the buyer before they confirm the order.

 

Taxes

For domestic orders:

The cost of the product covers all the taxes*.
For international orders:

The cost of the product covers all the taxes*.

Import Duties and Taxes: Due to the nature of international shipping, customer may have to pay additional import duties and taxes which are levied once a shipment reaches your country. We are unable to calculate when and how much these customs duty charges will be levied. In the case where additional customs charges are assessed, you will be responsible for paying these additional fees. If you are presented with an invoice for import duties and taxes then you will have to pay at the time of delivery.

Cancellations, Exchanges and Return

 

Cancellations will be accepted if the order has not been shipped from our end.

Before you return a Dieselportablegenerators.com product, please take a moment to understand how our products are made. All our products are handcrafted by traditional craft persons in rural India, resulting in each product being unique and slightly different from each other.

Let’s not think of a minor irregularity or joint mark on the surface of the products as a defect. Handicraft by definition means a glorious uncertainty when it comes to uniformity.
Please read below our exchange and return policies before you exchange or return any item.

 

Exchange and return Policy for Orders within India

  • Inform us at info@dieselportablegenerators.com within 7 days from the date of delivery if any return or exchange needed.
    • Email us the reason for exchange or return.
    • On approval for the exchange or return customer will be asked to send the goods (in their original form) back to Dieselportablegenerators. Dieselportablegenerators will arrange return delivery
  • After receiving the goods back Customer will get an email from Dieselportablegenerators approving the exchange or refund.Refunds will be processed through the same online mode in 10-15 working days. Customer can also be asked for Savings bank account details in case the order was placed by cash on delivery.